Surge Now, Pay Later™ Program Terms

Review the eligibility, billing, fee-waiver, participation, and customer-payment rules for Surge Now, Pay Later.

Effective Date: July 1, 2026•Last Updated: July 1, 2026

These Surge Now, Pay Later™ Program Terms (“Program Terms”) govern participation in the Surge Now, Pay Later™ early-access program (“Program”).

RV Surge™ is operated by Local Lead Hub LLC. In these Program Terms, “RV Surge,” “we,” “us,” and “our” refer to Local Lead Hub LLC doing business as RV Surge. “Applicant,” “Participant,” “you,” and “your” refer to the person or business applying for or participating in the Program.

These Program Terms supplement the RV Surge Terms of Service, Privacy Policy, Refund Policy, Anti-Spam Policy, and any written enrollment or acceptance agreement provided to you. If these Program Terms conflict with the general Terms of Service regarding the specific Surge Now, Pay Later fee-waiver structure, these Program Terms control for that limited purpose.

By applying for, accepting, or participating in the Program, you acknowledge that you have read, understood, and agreed to these Program Terms.

1. Program Overview

Surge Now, Pay Later™ is a limited, application-based early-access program designed to help qualified RV technicians and inspectors launch or strengthen an early-stage RV business.

The Program may include:

RV Surge Essentials
The RV Surge 360° Growth Operating System
Business and customer-management tools
Marketing and visibility tools
A professional website setup
Guided launch education
The Mobile RV Business Launch Guide
A Personal 30-Day Business Launch Tracker
Weekly private group onboarding
Recordings of onboarding sessions
Access to RV Surge Office Hours
Access to the private RV Surge community
CEU-eligible educational opportunities when offered
RV industry news, updates, resources, and feature releases
A temporary waiver of the regular monthly platform fee

The Program is more than a software subscription. It combines business systems, marketing tools, education, accountability, and community support.

The Program does not include unlimited consulting, guaranteed one-on-one coaching, free advertising, guaranteed leads, or guaranteed business results.

2. First Early-Access Cohort

Applications for the first early-access group are scheduled to open on July 1, 2026.

Approved participants will be placed into the next available private launch cohort after application review, acceptance, and onboarding.

Participation is intentionally limited. RV Surge may approve, conditionally approve, waitlist, decline, or recommend another RV Surge option to any Applicant based on eligibility, readiness, available capacity, and overall Program fit.

Submitting an application does not guarantee acceptance.

3. Eligibility

The Program is primarily intended for:

Mobile RV technicians
RV inspectors
Applicants pursuing both repair and inspection services
Recent or soon-to-be graduates
Applicants preparing to launch within approximately 90 days
Early-stage business owners
Businesses that are not yet consistently profitable
Applicants prepared to participate in the guided launch process

Membership requirements

Before final acceptance, an Applicant must have active professional membership appropriate to the Applicant’s path:

Technician path: active RVTAA membership
Inspection path: active NRVIA membership
Repair and inspection path: active membership in both organizations when applicable

RV Surge may verify membership directly with the applicable organization.

An Applicant whose membership is pending, inactive, missing, or uncertain may still apply. However, active applicable membership must be verified before final acceptance into the full Program.

Applicants who already operate a consistently profitable business may be reviewed individually and may be offered another RV Surge plan or promotion instead of the full Surge Now, Pay Later fee-waiver structure.

Applicants who do not intend to launch or begin serving customers within approximately 90 days may be ineligible for the current cohort but may be invited to join the RV Surge community, prepare for a future cohort, or consider another resource or service.

4. Application and Acceptance

RV Surge may consider information including:

Training status
Professional path
RVTAA or NRVIA membership
Current business stage
Expected launch date
Current profitability
Readiness to complete launch activities
Ability to respond to customers
Overall goals and Program fit

Applicants must provide complete and accurate information.

Acceptance is not complete until RV Surge has:

Issued written approval or conditional approval;
Verified any required membership;
Received the required setup and onboarding payment;
Received required billing authorization;
Received agreement to these Program Terms and other applicable policies; and
Confirmed the Participant’s Program Start Date.

RV Surge may withdraw an offer of acceptance if information is inaccurate, incomplete, misleading, or materially changes before enrollment is complete.

5. Program Start Date

Your “Program Start Date” is the date identified in your written acceptance or enrollment confirmation.

Approved participants will be placed into the next available private launch cohort after application review, acceptance, and onboarding.

The Program Start Date controls the calculation of:

Day 1
The protected first 30 days
Days 31 through 90
The deadline for regular monthly billing to begin

The application date, approval date, setup-payment date, and first login date do not change the Program Start Date unless RV Surge confirms otherwise in writing.

6. One-Time Setup and Onboarding Fee

Approved Participants must pay a one-time setup and onboarding fee of:

$500

The fee covers initial setup, configuration, onboarding, guided launch preparation, and other implementation work associated with the approved RV Surge Essentials account.

The setup fee does not include:

Advertising spend
Optional managed marketing
Custom development or custom design beyond the approved scope
Outside professional services
Normal usage-based charges
Third-party purchases
Legal, tax, accounting, insurance, licensing, or banking services

Refund eligibility, if any, is governed by the RV Surge Refund Policy and the amount of work already completed.

7. Regular Monthly Platform Fee

The current regular monthly platform fee for RV Surge Essentials is:

$397 per month

Unless a different amount is stated in your written enrollment agreement, $397 is the regular monthly platform fee that will apply when the Program waiver ends.

The monthly platform fee is separate from usage-based charges and optional services.

8. Protected First 30 Days

Every approved Participant receives the complete first 30 days without the regular monthly platform fee.

During Days 1 through 30:

The regular monthly platform fee is $0.
The waiver remains in place even if the Participant receives a customer payment.
Normal usage-based charges remain payable.
Advertising and optional services remain separate.
The Participant must continue completing onboarding and launch responsibilities.

If a Qualifying Customer Payment is received during the first 30 days, the Participant still receives the complete protected 30-day period. Regular monthly billing may begin on Day 31 or the next scheduled billing date identified in the enrollment confirmation.

9. Days 31 Through 90

After the protected first 30 days, the regular monthly platform fee remains waived until the earlier of:

The Participant’s first Qualifying Customer Payment; or
Day 90.

Regular monthly platform billing begins no later than Day 90.

When a Qualifying Customer Payment is confirmed after Day 30, regular monthly billing will begin according to the billing timing stated in the Participant’s enrollment confirmation.

The fee waiver does not extend beyond Day 90 unless RV Surge provides a separate written offer.

There is no automatic fourth-month discount, 50% extension, or additional waiver after Day 90.

10. Potential Platform-Fee Savings

Based on the current $397 monthly RV Surge Essentials platform fee, an approved Participant may save:

At least $397; and
Up to $1,191

Actual savings depend on when the first Qualifying Customer Payment occurs and when regular monthly billing begins.

This savings range applies only to the regular monthly platform fee. It does not include usage charges, advertising, optional services, custom work, or outside professional expenses.

11. Qualifying Customer Payment

A “Qualifying Customer Payment” is a legitimate payment or customer deposit received for a real RV-related service from a new customer acquired through an approved marketing or lead-generation source.

Qualifying services may include:

RV repair
RV inspection
Maintenance
Diagnostic work
Service calls
Mobile travel charges
Pre-purchase or pre-trip inspections
Other legitimate RV-related services

Potentially qualifying customer sources may include:

The Participant’s RV Surge website
Website forms
Website chat
Google Business Profile
Organic Google search
Google Ads
Meta or Facebook Ads
Business email campaigns
Business text-message campaigns
Business social-media marketing
RV park or campground marketing
Other approved non-personal marketing or lead-generation sources

Receiving a lead alone does not trigger regular monthly billing. An actual Qualifying Customer Payment is required.

RV Surge may review the customer source, payment, and supporting information before confirming that the payment qualifies.

12. Customer Payments That Do Not Trigger Billing

A legitimate payment does not count as the first Qualifying Customer Payment when the customer was obtained primarily through:

The Participant’s personal networking
An existing personal or professional contact
Personal word of mouth generated independently by the Participant
A family-member referral
A friend referral
Another similar personal-contact referral
A customer the Participant already personally knew
RV Help

These may still be real and legitimate paying customers.

Their payments simply do not count as the first Qualifying Customer Payment for purposes of ending the Surge Now, Pay Later monthly platform-fee waiver.

The following also do not qualify:

Test transactions
Owner contributions
Transfers between the Participant’s own accounts
Personal loans
Business loans
Fabricated transactions
Refundable sham deposits
Unrelated payments
Payments that are not connected to a legitimate RV-related customer service

13. Payment Reporting and Verification

Participants must promptly notify RV Surge when they receive a potential Qualifying Customer Payment.

This requirement applies whether the payment is received through:

RV Surge payments
Cash
Check
ACH
QuickBooks
Another card processor
Another legitimate off-platform payment method

The Participant must provide the original customer source and reasonable supporting information when requested.

Supporting information may include:

A paid invoice
Receipt
Payment confirmation
Customer record
CRM record
Form submission
Call record
Campaign attribution
Customer-source information
Other reasonable documentation

RV Surge will determine in good faith whether the payment meets the Program requirements.

If the Participant fails to report a Qualifying Customer Payment, provides inaccurate customer-source information, or attempts to avoid the billing trigger, RV Surge may:

Correct the billing start date;
Charge platform fees that should have been paid;
Suspend Program benefits;
Suspend account access;
Remove the Participant from the Program; or
Terminate service for material misrepresentation.

14. Usage-Based Charges

The temporary platform-fee waiver does not waive normal usage costs.

Usage charges may include activity related to:

Phone calls
Phone numbers
Text messages
Email
Email verification
Artificial intelligence tools
Harvey Voice
Harvey Chat
Workflow premium actions
Other metered platform activity

Usage costs vary based on actual activity and may begin on the Program Start Date.

Participants are responsible for monitoring usage and maintaining a valid payment method.

15. Advertising and Marketing Costs

Paid advertising is optional and is not required to apply for or participate in the Program.

RV Surge may recommend:

Free marketing strategies
Organic marketing
Google Business Profile activity
Social media
Referral development
RV park outreach
Search advertising
Meta advertising
Other marketing strategies

Recommendations may be based on the Participant’s:

Goals
Service area
Business stage
Travel schedule
Available budget
Growth priorities

The Participant decides which recommendations to implement.

If the Participant chooses to advertise:

Advertising spend is separate.
Optional managed marketing fees are separate.
Campaign results are not guaranteed.
The Participant is responsible for approving budgets and offers.

16. Program Systems and Features

Depending on the Participant’s approved plan and configuration, RV Surge Essentials may include access to features such as:

CRM and customer records
Unified conversations inbox
Business phone services
Call tracking
Missed-call text-back
Forms and surveys
Calendars and online booking
Pipelines and opportunity tracking
Estimates
Invoices
Payment collection
Documents and agreements
Email marketing
Text-message marketing
Reviews and reputation tools
Automations and workflows
Reporting and attribution
Website tools
Social-media tools
Blogging and content tools
Harvey Voice
Harvey Chat
Other AI-supported features

Features may depend on configuration, third-party availability, usage, account verification, mobile carriers, email providers, payment processors, or other technical requirements.

RV Surge may improve, replace, rename, modify, or discontinue individual features when reasonably necessary.

17. Website and Marketing Foundation

The Program may include an approved professional website or website setup as described in the Participant’s enrollment confirmation.

The Participant is responsible for providing accurate:

Business information
Services
Service areas
Hours
Pricing
Policies
Contact details
Logos
Photographs
Membership information
Legal disclosures
Other requested materials

RV Surge is not responsible for delays caused by missing, inaccurate, incomplete, or late materials.

The Participant is responsible for reviewing and approving business information before launch.

18. Participant Responsibilities

Participants are expected to:

Complete required onboarding;
Attend or review weekly group onboarding sessions;
Work through the Mobile RV Business Launch Guide;
Maintain the Personal 30-Day Business Launch Tracker;
Provide requested information and materials;
Review setup work promptly;
Test the customer journey before launch;
Respond to legitimate customer inquiries;
Maintain professional customer service;
Report potential Qualifying Customer Payments;
Maintain accurate billing information;
Follow applicable laws and association rules;
Protect account login credentials; and
Use RV Surge systems responsibly.

The Participant remains responsible for operating the business.

RV Surge does not operate the Participant’s business, perform RV services, communicate with every customer, or replace the Participant’s effort and judgment.

19. Weekly Group Onboarding

Onboarding is provided primarily through private group sessions.

Sessions may include:

Business-launch education
RV Surge system guidance
Implementation support
Marketing education
Progress reviews
Questions and answers
General accountability

Sessions may be recorded and made available to Participants.

Participation does not include unlimited individual consulting.

Session dates, times, presenters, and topics may change.

Participants must not record, distribute, sell, publish, or share group sessions or other Participants’ information without written permission.

20. Community, Office Hours, and Education

Participants may receive access to RV Surge community resources, including:

Private community discussions
Weekly Office Hours
Educational webinars
Business and marketing training
RV industry updates
New tools and feature information
Peer connections
Templates and resources

Community access is subject to applicable community rules and standards.

RV Surge may remove content or restrict community access for harassment, spam, illegal activity, misuse, sharing confidential information, or other conduct that harms the community.

Some webinars may be designated as CEU-eligible. CEU availability, acceptance, quiz requirements, passing scores, deadlines, and certificate acceptance are subject to the applicable webinar and professional organization requirements.

21. Artificial Intelligence Features

RV Surge may provide artificial intelligence features, including Harvey Voice, Harvey Chat, AI assistants, automated content, and workflow tools.

AI-supported features may assist with:

Customer intake
Message capture
Follow-up
Frequently asked questions
Routing information
Administrative work
Content generation
Business automation

AI output may be incomplete, inaccurate, or inappropriate for a specific situation and must be reviewed by the Participant.

AI features do not replace qualified human judgment.

Unless specifically configured and approved, AI features must not be relied upon to:

Diagnose RV problems
Quote exact service pricing
Promise availability
Confirm warranty coverage
Provide emergency instructions
Provide legal, tax, accounting, or insurance advice
Make binding business decisions

The Participant is responsible for monitoring and appropriately using AI-generated communications.

22. No Loans or Financing

Surge Now, Pay Later is not:

A loan
Credit
Financing
Tuition assistance
Debt forgiveness
A cash advance
An investment
A franchise
A guarantee of future income

RV Surge does not provide money to Participants.

The Program temporarily waives the regular monthly platform fee under the conditions described in these Program Terms.

Usage charges, setup fees, optional services, and other costs remain payable.

23. No Guarantees

RV Surge does not guarantee:

Leads
Customer inquiries
Bookings
Paying customers
Qualifying Customer Payments
Revenue
Profitability
Business success
Advertising performance
Search-engine rankings
Google Business Profile placement
Reviews
Customer response
Program acceptance
Continued eligibility
Specific savings
Completion of the launch within exactly 30 days

Results depend on many factors outside RV Surge’s control, including:

Market conditions
Location
Service demand
Pricing
Competition
Seasonality
Advertising budget
Participant effort
Customer service
Lead response
Business decisions
Licensing and insurance
Technical availability

Examples, illustrations, case studies, and sample results are not promises of future performance.

24. Legal, Tax, Accounting, Insurance, and Licensing

RV Surge is not a law firm, accounting firm, tax adviser, insurance agency, bank, or government licensing authority.

RV Surge does not provide legal, tax, accounting, insurance, banking, or licensing advice.

Participants are responsible for obtaining appropriate professional advice regarding:

Business formation
Contracts
Taxes
Bookkeeping
Banking
Insurance
Licenses
Permits
Employment
Consumer protection
Privacy
Communications consent
Local business requirements
Other regulatory obligations

The Launch Guide and onboarding materials are educational only.

25. Communications Compliance

Participants are responsible for ensuring that customer communications comply with applicable laws, carrier rules, platform requirements, and consent standards.

This includes communications by:

Phone
Text message
Email
Automated workflows
Artificial intelligence
Review requests
Marketing campaigns

RV Surge may suspend communication features when required for compliance, carrier registration, abuse prevention, or platform protection.

26. Intellectual Property

All Program materials provided by RV Surge, including guides, trackers, templates, recordings, training, designs, workflows, prompts, processes, and branded materials, are owned by or licensed to RV Surge.

Participants receive a limited, nonexclusive, nontransferable license to use Program materials for their own enrolled business.

Participants may not:

Resell Program materials
Republish them
Distribute them publicly
Share them with competitors
Upload them to public databases
Remove RV Surge branding
Copy them for another business
Create competing products from them
Provide account access to unauthorized users

The Participant retains ownership of original business content provided to RV Surge.

The Participant grants RV Surge permission to use that content as reasonably necessary to configure and provide the services.

27. Beta and Early-Access Status

The first Program group is an early-access beta cohort.

Participants acknowledge that:

Processes may be refined;
Training may be updated;
Features may change;
Workflows may be improved;
Bugs or technical issues may occur;
Resources may be revised based on Participant feedback; and
The Program may operate differently in future cohorts.

RV Surge will make reasonable efforts to provide a useful and reliable experience but does not guarantee uninterrupted or error-free access.

28. Billing Authorization and Failed Payments

By enrolling, the Participant authorizes RV Surge to charge the payment method on file for:

The $500 setup and onboarding fee;
Usage-based charges;
The regular monthly platform fee when the waiver ends;
Approved optional services;
Applicable taxes; and
Other authorized charges.

After the waiver ends, the service will continue at the applicable monthly rate unless canceled according to the RV Surge Terms of Service.

Failed or declined payments may result in:

Retried charges
Suspended phone, email, SMS, AI, or platform features
Suspended account access
Collection of unpaid balances
Termination of services

29. Cancellation and Refunds

Cancellation, termination, refund eligibility, and account-access periods are governed by:

The RV Surge Terms of Service
The RV Surge Refund Policy
The Participant’s enrollment confirmation
These Program Terms

Canceling participation does not automatically refund:

Completed setup work
Usage charges
Advertising spend
Third-party charges
Optional services
Previously earned monthly fees
Other nonrefundable amounts

Cancellation does not eliminate amounts already due.

30. Suspension or Removal From the Program

RV Surge may suspend or remove a Participant from the Program for reasons including:

False or misleading application information
Misrepresentation of customer-payment sources
Failure to report a Qualifying Customer Payment
Fraudulent transactions
Nonpayment
Abuse of platform resources
Illegal activity
Harassment
Sharing confidential Program materials
Unauthorized resale
Security risks
Repeated failure to cooperate with necessary setup
Material violation of these Program Terms or other RV Surge policies

Removal from the Program may end the platform-fee waiver.

RV Surge may charge amounts that became due before suspension or termination.

31. Third-Party Services

Some services may depend on third parties, including:

Telephone carriers
Email providers
Payment processors
Domain registrars
Social-media platforms
Google
Meta
Artificial intelligence providers
Website hosting
Software integrations

RV Surge does not control third-party approval, outages, pricing, policies, verification, account restrictions, or service availability.

Third-party changes may affect Program features.

32. No Association Ownership or Endorsement

NRVTA, RVTAA, NRVIA, RVTI, and RV Help are separate organizations or services.

Unless RV Surge publishes a specific written statement approved by the applicable organization:

They do not own the Program;
They do not operate the Program;
They do not finance the Program;
They do not guarantee the Program;
They do not guarantee Participant results; and
Their names do not constitute an endorsement.

Membership verification does not create a partnership, agency, or joint venture.

33. Independent Businesses

Participants operate independent businesses.

Nothing in the Program creates:

Employment
Partnership
Franchise
Agency
Joint venture
Fiduciary relationship
Guaranteed referral arrangement

Participants are solely responsible for their customers, services, workmanship, employees, subcontractors, taxes, insurance, licenses, and business decisions.

34. Limitation of Liability and Dispute Terms

Limitations of liability, warranty disclaimers, indemnification obligations, governing law, dispute procedures, arbitration provisions, class-action waivers, and other general legal terms are governed by the RV Surge Terms of Service.

Nothing in these Program Terms limits rights that cannot legally be waived.

35. Changes to the Program or These Terms

RV Surge may update these Program Terms prospectively to reflect:

Program improvements
Legal requirements
Technology changes
Pricing changes
Feature changes
Operational needs

Material changes will be communicated as reasonably appropriate.

The fee-waiver terms accepted by an enrolled Participant will not be retroactively reduced without the Participant’s agreement, except where a change is required by law or results from the Participant’s breach, misrepresentation, or loss of eligibility.

36. Contact Information

Questions about the Program or these Program Terms may be sent to:

RV Surge™
Operated by Local Lead Hub LLC
Email: support@rvsurge.com

37. Electronic Acceptance

By checking an acceptance box, submitting an enrollment form, electronically signing an agreement, paying the setup fee, or beginning participation after receiving these Program Terms, you consent to electronic records and acknowledge your agreement to these Program Terms.

You should save or print a copy for your records.

Questions about this policy?

Contact support@rvsurge.com.

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